Holland Bloorview’s commitment to quality reflected in perfect score

When you were in school, did you ever get a 100 per cent on a test or an exam? Remember how you felt seeing that perfect mark on the top of the page?

Holland Bloorview felt that way when Accreditation Canada awarded the hospital with 100 per cent last fall, giving it ‘exemplary standing’ which is the highest level possible. Oh, and that’s for the second time in a row – a first for any hospital in Canada.

This is a reflection of the hospital’s outstanding leadership, staff teams, students, and volunteers and made possible through unparalleled partnership with our clients and families, says Holland Bloorview president and CEO, Julia Hanigsberg.

The perfect score comes as a result of a comprehensive review that evaluates our quality and safety practices against national standards. Accreditation is a voluntary peer review process for health care organizations that happens every four years.

The review involves a team of Accreditation Canada surveyors coming on-site to see the hospital in action. They were in every unit and ward, having long discussions with staff, students, volunteers, clients and families, community partners, and members of our board of trustees.

As part of our internationally-recognized leadership in partnering with clients and families, we did something new by creating the Family Leaders Accreditation Group (FLAG). A first-of-its-kind, FLAG provided the engagement framework through which clients and families were full and equal partners in quality improvement efforts taking place across the hospital.

While this is an impressive accomplishment, and we love being able to say we received a perfect score, what does it mean for families?

We hope it reinforces something already known or experienced – that they are receiving the highest standard of care possible.

Accreditation is important to me because it reaffirms my confidence in the hospital’s steadfast commitment to quality and safety, says Adrienne Zarem, FLAG chair and Holland Bloorview family leader.